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Request Demo English Español Français Nederlands 日本語 Deutsch Português Italiano Contact Sales: +1 (833) 564-4357 Call Now Support Request Demo Login Rescue Remote Support Live Guide | Live Lens Products Remote Support Features Rescue Remote Support Remote Mobile Support Security Integrations & APIs Administration & Reporting Customization & Branding Remote Support By Device iOS Android Mac Linux Intel vPro® Visual Engagement Remote Camera Sharing Solution Rescue Live Lens Product Features Customers View All Stories Resources Communicating IT Support’s Business Value Measuring the Value of IT The Total Economic Impact™ of Rescue Remote Support Buyers Guide 4 Steps to Setup a Remote IT Help Desk Remote Support for Higher Education What is co-browsing Datasheets Blog View All Resources Pricing Pricing Request Quote Request Demo English Español Français Nederlands 日本語 Deutsch Português Italiano Contact Sales: +1 (833) 564-4357 Call Now Support Request Demo Login Rescue Remote Support Live Guide | Live Lens Free 14-day trial Remote IT support software as tough as you are Increasing security threats? Limited resources? Our enterprise remote support software is built to beat every challenge. Start a Free Trial Get a Demo Your remote support bar is high. So is ours. Rescue’s remote support software saved both time and money for customers. But don’t take our word for it. Over a period of three years, a Forrester Total Economic Impact™ study found: total ROI – payback on investment in less than 6 months less time to complete service tickets when technicians use Rescue *A commissioned study conducted by Forrester Consulting, 2023 faster customer issue resolutions when support agents use Rescue Get the Forrester Study One-click, any-device access Start a remote support session in seconds on any mobile device, tablet or computer with LogMeIn Rescue. IT teams can support employees or customers on platforms including iOS , Android , Mac, Windows, Chromebook and Linux . Quickly pull system information, remote control, push device configurations – even integrate with apps – on any device, in or outside the network. Explore Remote Support Industry-leading security Stay ahead of threats and shield your business with banking-grade security with LogMeIn Rescue. Ensure airtight security across your enterprise with advanced features like permission-based security and controls, PIN code validation and IP restrictions, data residency and storage customization – plus the protection you expect from SSO, AD Sync and 256-bit AES encryption. Provide Secure Support Game-changing efficiency Centralized processes and seamless integrations ensure agents and employees can tackle any issue – fast. Rescue’s comprehensive remote support software lets help desk technicians identify and deliver effective resolutions without interruptions – even on inactive devices. Make Support Simpler Brand customization Take control of how your customers experience remote desktop support. With a customizable interface for enterprises, you can personalize every inch of customer support – from your calling card and chat tool, to the SDK and mobile support app experience. Customize Your Experience Rethink IT administration Get everything you need to evaluate and securely manage your help desk – all in one place with LogMeIn Rescue. Experience remote support software built with simple IT administration in mind. With features like centralized permissioning for administrators and technicians, Active Directory Sync to prevent task duplication, session recording for audits and compliance, live reporting and more, you can get – and keep – everyone up and running the easy way. Streamline Workflows See how customers drive better outcomes with an enterprise IT support solution No matter how big your enterprise is – or how fast it grows – your remote support software should scale with you. Here’s how LogMeIn Rescue is helping customers increase efficiency and save time and money beyond the help desk: Trusted By: With a complex global operation, Lenovo is able to simplify and centralize team management with Rescue. We use Rescue in every contact center we have around the world. Ronald Mitchell Director, World Wide Contact Centers Learn About Admin & Reporting One of the world’s largest mobile hardware companies supports smartphone users around the world with Rescue + Mobile. We’re able to go above and beyond for our customers by supporting any issue related to Motorola – their phone, Wi-Fi, applications, software, hardware… Theo Koufalias Global Content Manager Learn About Mobile Support With 240,000 users (and counting) to support, SNHU gets in and resolves issues fast. Like with any other service, you want something that’s smooth, easy to use, and less of an uplift for the end user. That’s the level of support Rescue lets us provide. Michael O’Leary Manager of Client Services at SNHU Learn About Remote Control Learn About Remote Control Frequently Asked Questions Show All Hide All What is LogMeIn Rescue? Rescue is a SaaS-based enterprise-grade remote support solution that has powerful in-session features, advanced security capabilities , and ample customization options, to deliver fast, frictionless technical support. Rescue offers multi-platform remote support, multiple entry points, interactive video support, in-session background features like file transfer and scripting, agent collaboration, customization and branding , integrations and APIs , granular permissions, session validation options, and advanced reporting . Is Rescue the same as LogMeIn Rescue? Yes, you may know us as LogMeIn or LogMeIn Rescue. We are the same Rescue you know and love. Our company name has evolved from LogMeIn to GoTo , but Rescue remains our easy, secure, frictionless enterprise remote support software. Who should use Rescue’s remote IT support software? LogMeIn Rescue is an enterprise remote support solution best used for internal IT like IT Helpdesks or Customer Support like Call Centers companies in industries like Healthcare , Financial Services , Higher Education , Retail, Tech Services, Manufacturing, MSPs (Managed Service Providers), GSIs (Global System Integrators), and BPOs (Business Process Outsourcing). What devices does LogMeIn Rescue support? Rescue supports laptops, desktops, and servers running Windows, Mac , and Linux , as well as mobile iOS and Android devices and Chromebooks. What operating systems does Rescue support? Rescue supports multiple platforms including PCs, Macs , Linux , iOS , ChromeOS, Android , and Intel vPro devices. What integrations does LogMeIn Rescue offer? Rescue offers out-of-the box integrations with many of the CRM or helpdesk ticketing tools you are already using including ServiceNow , Salesforce , Microsoft Dynamics , Zendesk , Freshdesk , Autotask , HappyFox , and Agiloft . Rescue’s robust open APIs allow for more custom integrations and data access. About Free Trial Contact Sales Pricing/Buy Now Support Live Training Blog Resources What is Remote Support? What is IT Help Desk? What is Remote Desktop? LogMeIn Rescue Features Remote Device Support Rescue Remote Support Remote Mobile Support Security Integrations & APIs Administration & Reporting Customization & Branding Visual Engagement Remote Camera Sharing Solution Rescue Live Lens Product Features GoTo Products Communications and Collaboration GoTo Connect GoTo Contact Center GoTo Meeting GoTo Room GoTo Webinar GoTo Training Grasshopper Engagement and Support GoTo Resolve Identity and Access Central Pro GoToMyPC Rescue, built by GoTo. Remote support made easy. 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